This website, www.eastwindretailllc.com, is dedicated to providing customers with high-quality baby clothing and early education products. If you are not satisfied with your purchase, we offer conditional returns and refunds.
1. Return Request Time
Customers can apply for a return or refund within 30 days of receiving the goods. Requests submitted after this period may not be accepted.
2. Return Conditions
To ensure smooth return processing, the goods must meet the following conditions:
The goods are in their original condition, unused, unwashed, and undamaged.
Packaging, tags, and accessories are complete.
Valid order information or proof of purchase is provided.
3. Non-Returnable Items
The following situations may not support refunds or returns:
Used or man-made damaged goods.
Unauthorized returns.
Orders exceeding the return period.
4. Refund Processing Time
After we receive and inspect the returned goods, eligible refunds will be processed within 3 business days and returned to your original payment account. Actual arrival time may vary depending on the bank or payment platform.
5. Order Cancellation
Orders can be cancelled before shipment. Once an order has been shipped, it will be processed according to the return procedure.
6. Contact Us
If you have any questions about refunds or returns, please contact us through our website customer service or other contact information. We will handle your request as soon as possible.
Thank you for choosing www.eastwindretailllc.com.